Name:
Location: Vancouver, British Columbia, Canada

I'm not a real doctor (I'm the President and Creative Director of Knight & Associates), but the marketing medicine I prescribe seems to work. So I figure, why not make myself appear more esteemed than I am?

Monday, May 26, 2008

STROKE OF GENIUS + CALL ME

STROKE OF GENIUS
The Heart & Stroke Foundation sent me a mailing last week that had me applauding for a minute. The teaser on the outer envelope read, “What if you lost the ability to do simple things…like open this envelope?” Cool!

Inside, a lady described the struggle her husband of 50 years has had since experiencing a stroke. And, of course, she said how thankful she is for all the help she’s received from the Heart & Stroke Foundation.

TIP: Involvement devices like pull tabs, stickers and tear-offs are often a good way increase response. But they cost money. It’s a lot more effective, financially, to come up with a clever verbal involvement device like Heart & Stroke did.


CALL ME
In the past, I’ve applauded cable provider/telecom Shaw for their excellent advertising (http://www.snailskis.com/). But their latest DM package has me scratching my head. Or, more accurately, rubbing my eyes.

Inside a #10 envelope featuring the teaser, ‘The better home phone service is waiting inside”, is a letter. At least I think it’s a letter. It’s starts with a salutation but doesn’t end with a signature or name of a signatory like real letters do.

The content of the semi-letter is actually quite compelling. The problem is, I can hardly read it. The type is smaller than a snail’s eyelash.

TIP TO SHAW: Dear Shaw. If you want to sell me on your home phone service, don’t send me any more communications like the one I just received…unless you’re willing to include a free magnifying glass.

A better bet would be to phone me. For one thing, I could then fully comprehend your sales message. For another, it only makes sense for you to call. After all, you’re a phone company!

Sincerely, your potential customer…

Dr. Bob
symbiomarketing@telus.net